Shipping policy

Last updated: March 2026

Shipping Destinations

We currently ship within Canada.

Processing Time (Made-to-Order Items)

All of our photo magnets are custom-made. Please allow 2–5 business days for production and processing before your order ships. During peak seasons or promotions, processing times may be slightly longer.

Shipping Carrier & Delivery Time

We ship primarily via UPS. Estimated delivery times (after shipment) are typically:

3–7 business days (depending on location and seasonal carrier volume)

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other factors outside our control.

Shipping Rates

Shipping rates are calculated automatically at checkout based on carrier rates and destination. Free shipping may be available on qualifying orders, as shown at checkout.

Tracking

If tracking is available for your shipment, you’ll receive a shipping confirmation email with your tracking number once your order has been dispatched.

Address Accuracy

Please double-check your shipping address at checkout. If an address is entered incorrectly or incompletely and the package is returned to us or marked undeliverable, we may need to charge a reshipping fee.

PO Boxes

Shipping to PO Boxes may be available depending on the carrier service used.

Lost, Delayed, or Stolen Packages

Once your package is handed off to the carrier, shipping delays can occur. If your tracking shows “delivered” but you haven’t received your package, please:

check around your delivery area or mailbox,
check with household members or neighbours,
contact your local carrier office, and
email us so we can assist.

We are not responsible for packages marked as delivered by the carrier to the address provided, but we will do our best to help you resolve the issue.